Shipping & Returns

package delivery

As a general rule, packages are shipped within 48 hours of receipt of payment and may take up to 15 days. The shipment is made through transport and logistics companies of recognized prestige. In the event that there were causes beyond the control of the company that prevented the order from being sent within the stipulated time, the company will notify the client of the new estimated delivery date.

In the unlikely event that there is a shortage of stock, the order could take longer to reach its destination, in which case we will contact the customer as soon as possible and inform them of the new delivery times.

Shipping costs include handling and packaging costs, as well as postal costs. The handling costs have a fixed price, while the transport costs can vary depending on the total weight of the package. We recommend that you group all your items in one order. We cannot combine two different orders, and shipping costs will apply to each one individually. We are not responsible for any damage to your package after shipment, but we do our best to protect all items.

The boxes are large and your items will be well protected.

If for any reason the cost of the service is higher than that offered and contracted on the web, IMPORT-EXPORT SPAIN reserves the right to contact the client and inform him of the difference in price, in the event that the client does not want to assume it. The order will be canceled and the amount already charged will be returned to the customer without the customer being able to claim any compensation.

If for any reason the purchased product is not available and will not be available again, IMPORT-EXPORT SPAIN reserves the right to contact the customer and inform them of another similar product to send, in the event that the customer does not want it. the order will be canceled and the amount already charged will be returned to the customer without the customer being able to claim any compensation

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returns

Package returns will not be accepted unless the product has arrived in poor condition due to our fault, in this case they must write to the address import-export-spain@hotmail.com, with the details of the order, photos of it and the reason why you want to make the return. Our return team will study the case and once the return is accepted, you will be informed of our address to send us the package and make the return effective, the return costs will be initially assumed by the customer, once the package has arrived at our facilities, it will be reviewed and if everything is correct, they will be replaced, paying the return costs to the customer.

For more information on shipping methods and return policy, do not hesitate to contact us at import-export-spain@hotmail.com